Frequently Asked Questions (FAQ's)

How do I sign up to work as a Caregiver?


 


How do I get paid?


RestUp uses Stripe for processing payments made by the families and businesses using the app, as well as to provide you direct deposit of your money.  You can enter your bank information in the app for direct deposit of your money.  Go to the left side menu, then towards the bottom find "Edit Bank Account Info" and add your information.

Otherwise, you may choose to get a debit care via Paychex payroll, however that will involve a 20% surcharge for such service.

 

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Am I an employee of RestUp?


No. You are an independent contractor. Therefore, think of yourself as a small business. Take pride in your profile, video introduction, and any other opportunities to set yourself apart from your competition.

Additionally, be sure to keep track of your driving miles, as this may be tax deductible each year. And lastly, since you are an independent contractor and therefore are your own business, RestUp is not withholding taxes nor providing any other benefits that come along with being an employee. You will want to be sure to set aside money for taxes each year.  The minimum amount you should be setting aside is 15.3% for FICA taxes.  You should also consider purchasing liability insurance. 


Why are you asking for my ID and Social Security number?


RestUp uses Onfido background checks in order to conduct background checks, and we utilize a payroll processing service to file 1099s to ensure compliance with tax code. Each of these trusted companies requires this information.


Why are you asking access to my Facebook and LinkedIn page?


First, RestUp does not post anything to your Facebook or LinkedIn page, nor do we collect or share any data from those page.  We are merely using Facebook and LinkedIn as another verification of your identity as well as providing another layer of trust for the Careseekers.

 


You ask me for really sensitive data, such as my social and bank information. I’m not comfortable with putting that information online. How can you help me feel more comfortable?


We understand your concerns in putting personal information on an app. However, to be considered for our platform, you must electronically provide all information and documentation for the background check before being approved for use. If you have any concerns about RestUp, please check out the security information at Amazon AWS, Onfido, and Stripe to assure you of the security measures we take.


Why are you asking for a link to YouTube™ or other video hosting website?


RestUp encourages its Caregivers to record a short introductory video using your smart phone. You will simply upload the video to YouTube™ and then provide the link for your profile.


RestUp is requesting information regarding liability insurance. What is this?


Since you are an independent contractor, you should carry insurance for yourself in case you are sued by a Careseeker. The link provided takes you to an insurance company that provides affordable insurance for yourself. Individual liability insurance is recommended for every Caregiver. 

https://www.cmfgroup.com/professional-liability-insurance/caregiver-companion-insurance/


If I’m still having issues, who can I contact?


Please send an email to info@restup.today for further assistance.


I forgot my password? How do I reset it?


Got to www.restup.today and put in your phone number/username and click the url next to “Forgot your password?”


How do I sign up? How do I hire a Caregiver?


Please note that you hire a caregiver for single shifts.  You can hire them again, however you make a request for care one shift or day at a time.


How do I send a care request to a RestUp caregiver?


Step One:

Create a profile for your family or friend who needs care.

Step Two:

Create the request for care for a single and specific date and time.

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How much does it cost to use RestUp?


RestUp provides a free platform for families and businesses to easily find caregivers who are available now to assist them.  Each Caregiver sets his or her own hourly rate. It is free for Careseekers to download and select a Caregiver. You only pay when you use the service.

When you hire a Caregiver through RestUp, you are charged the Caregiver’s hourly rate upon conclusion of the service. The Caregiver pays a Service or Referral Fee. This fee gives us the ability to cover insurance, background checks, and payroll processing.

 

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Do I have to deal with withholding taxes if I hire a RestUp caregiver?


Possibly. You should discuss this issue with a CPA or other tax professional. However, RestUp treats each caregiver as an independent contractor, and its third-party payroll processing company will be making a report to the IRS as well.  Therefore, be sure when you talk to your CPA or other tax professional that they understand that RestUp sends a 1099 to each caregiver for their total fees earned caring for seniors on RestUp.


Who sets the hourly rates for the caregivers?


Caregivers set their own hourly rate. They determine their hourly rate based on their experience, certifications, and education. Once you have hired a caregiver, they will head to your location. A time-clock is built into the app that may only be initiated when the caregiver is within 50 meters of your home.  Upon leaving your home, the Caregiver will receive a reminder to clock out, should they forget to clock out on their own.  If there is any dispute, at the discretion of RestUp, we will certainly refund any unearned fee. 


Why should I use RestUp?


RestUp helps you easily find caregivers that match your specific needs and budget. RestUp provides convenient, on-demand caregivers that also save families money.  We attract highest quality caregivers by ensuring most of the earnings go to the caregiver.

Caregivers on RestUp have passed background checks, virtual interviews, and in some circumstances even obtained their own liability insurance.  Additionally, Caregivers on RestUp provide assurance of their ability to deliver quality care through professional licenses, client reviews and ratings, and providing access to their social media profiles via “Trust Badges.”


How do I make payments?


Payments are made through the RestUp app using the payment service Stripe. After the caregiver clocks out, the payment is charged to your credit or debit card, and you are sent an electronic invoice.

 

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Will I ever have to pay the caregiver directly?


No, RestUp will take care of all payments.  The Caregiver will clock-in and clock-out during the care visit.  This time-clock will automatically charge the Caregiver's hourly rate to your credit card.  Be sure to enter your credit card information so that your payment will be processed in a timely fashion.

 

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Are the caregivers on RestUp insured?


Each caregiver is encouraged to maintain individual liability insurance as a home health aide at a minimum of $100,000 per incident. Additional, RestUp maintains professional liability insurance of $2,000,000 aggregate and $1,000,000 per occurrence.


What is RestUp?


RestUp is an easy-to-use, convenient, and efficient website and application that connects professional caregivers to families needing care and businesses needing caregivers.


Have your caregivers received background checks?


Each working caregiver is screened through the service, Onfido, an online background check service.


How should I use RestUp?


Most people use RestUp for emergency, respite, or supplemental care.  If you are a family caregiver, RestUp can provide you access to affordable caregivers on-demand. Our caregivers can help watch a loved one while you shop or just take a break.

If you are a hospital, facility, or agency, you can use RestUp caregivers to supplement your services or fill in for your caregivers in a crisis.  You can also use our caregivers as a one-on-one sitting service for patients who need personal attention due to unsocial or unruly behavior or a tendancy to wander.