Frequently Asked Questions (FAQ's)

I have an issue with the app, my payment, or my time-clock. Where can I submit information for RestUp to assist me?



Where do I upload proof of my Covid-19 Vaccination?


Please follow this link to a secure Google Form which allows you to upload an image or PDF copy of your Covid-19 Vaccination:

https://docs.google.com/forms/d/e/1FAIpQLSeVV0UXzVXgIfNEK8DvkpuP4SMrIAqf7hdVO1E8jzr0vpECPw/viewform?usp=sf_link


What is RestUp's Covid-19 Vaccination Policy?


Purpose 

To establish the process to comply with the Federal mandate that that all RestUp users who wish to work in a CMS covered provider’s facility are vaccinated against COVID-19 unless they have a medical or religious exemption to help reduce the risk facility residents and facility staff have of contracting and spreading COVID-19.

Responsibility

RestUp’s facility user’s leadership is responsible for developing, implementing, and maintaining these policies and procedures in their own facilities. This policy and procedure merely serves as a means to assist facility user’s with abiding by any CMS and OHSA rules and regulations.

Definitions 

  • “Emergency Use Authorization (EUA)” is a mechanism the FDA uses to review and approve the use of vaccines or other medications, during public health emergencies, such as the current COVID-19 pandemic. The EUA process is a way to ensure safety while still expediting approval in emergent situations.
  • Fully Vaccinated is defined as being 2 weeks or more since completion of a primary vaccination series for COVID-19. A primary vaccination series is defined as the administration of a single-dose vaccine, or the administration of all required doses of a multi-dose vaccine.

o   Boosters or additional doses are not required to be considered fully vaccinated.

o   Users who have received the first dose of a two-dose COVID-19 vaccine or a one-dose COVID-19 vaccine by the Phase 1 effective date of December 6, 2021 and the final dose of a primary vaccination series by the Phase 2 effective date of January 4, 2022, or prior to providing any care, treatment, or other services for the facility and/or its patients are considered to have meet the individual vaccination requirements, even if they have not yet completed the 14-day waiting period.

  • User refers to any RestUp facility activated user that works in a health care facility, regardless of clinical responsibility or resident contact.

Obtaining COVID-19 Vaccine

  • User can receive the vaccine at any community location offering the vaccine.

Educating RestUp Users on the COVID-19 Vaccine

  • All RestUp Users may obtain, upon written request, the FDA EUA Fact Sheet or Vaccine Information Sheet for the vaccine(s) being offered:

o   Pfizer-BioNTech

o   Moderna

o   Janssen (Johnson and Johnson)

  • RestUp Users will be provided the opportunity to refuse the vaccine and/or change their decision about vaccination at any time. However, their profile will accurately reflect their vaccination status.

User Vaccine Disclosure and Proof Requirements

  • All RestUp users are required to send RestUp confirmation and proof of vaccination, if the user has received an FDA-authorized COVID-19 vaccine by December 6, 2021.
  • Under federal law, users may be eligible for a medical or religious exemption but must meet the criteria for the exemption to qualify. However, RestUp cannot guarantee that a facility using the RestUp app will not filter for only vaccinated users.

o   Religious Exemption: RestUp Users with sincerely held religious beliefs may document their religious exemption.

  • User requests for religious exemptions are generally assumed to be based on sincerely held religious beliefs.
  • If there is objective basis for questioning the religious nature or the sincerity, a facility may request additional factual supporting information.
  • User religious beliefs are accepted regardless of whether they are traditional or familiar.
  • Objections to the vaccine that are based on social, political or personal preferences or other non-religious concerns about the vaccine do not qualify for this exemption.

o   Medical Exemption: If the immunization is medically contradicted, per CDC’s Summary Document for Interim Clinical Considerations for Use of COVID-19 Vaccines Currently Authorized in the United States, user may apply for a medical exemption or delay.

o   Exemption documentation may include:

  • A letter signed and dated by a licensed practitioner, who meets the following requirements
    • The licensed practitioner cannot be the individual requesting the exemption.
    • The practitioner must be operating within their scope and practice as defined by local and state laws.
  • The letter must include the following components:
    • All information specifying which of the authorized COVID-19 vaccines are clinically contraindicated for the RestUp user to receive and the recognized clinical reasons for the contraindications.
    • A statement recommending that the RestUp User exempted from the CMS/OSHA COVID-19 vaccination requirements are based on recognized clinical contraindications.

Additional Precautions and Contingency Plans for Unvaccinated Users

  • A user who users an exemption to the COVID-19 vaccine will be subject to additional precautions to mitigate the transmission and spread of COVID-19 as dictated by the facility in which the user works.

Documenting COVID-19 Vaccine for RestUp Users

  • RestUp will maintain documentation for all users on COVID-19 vaccination, including the primary series, boosters and additional doses.
  • For RestUp Users, the information is documented on the RestUp User’s profile in the RestUp mobile application and website. Acceptable documentation to obtain such vaccination designation include the following:

1) CDC COVID-19 vaccination record card (or legible photo of the card),

2) documentation of vaccination from a health care provider or electronic health record, or

3) state immunization information system record.

Educational Resources


What is RestUp's attendance/disciplinary policy?


 

Objective

RestUp's facility customers expect that any health care worker on the RestUp app who voluntarily commits to work a shift at an hourly rate of that health care worker's choosing, will show up to work that shift, or at least give reasonable notice (24-hours) before resigning from that shift.

Therefore, RestUp has instituted a "no-fault" attendance policy for users on the RestUp platform.

Definitions

"No-Show" is defined as the failure of a RestUp user to show up to work a shift she/he has confirmed to work via the RestUp app.

"Tardiness" or a "Tardy" is defined as the failure of a RestUp user to show up within one (1) hour of the start time of a confirmed shift's proposed start time, unless otherwise approved in writing by the facility.

"Early Departure" is defined as a RestUp user leaving a shift early without the expressed written approval a facility representative.

"Insubordination" is defined as a RestUp user refusing to follow the instructions and direction the person at the facility designated to have such authority.

"Last Minute Resignation" is defined as a RestUp user resigning from working a confirmed shift within twenty-four (24) hours of the proposed start time of the shift.

"Suspension" or “suspended” is defined as a user's temporary (usually 30-days) deactivation from being able to see, apply to, and work facility shifts.

"Deactivation" or “deactivated” is defined as a user's permanent deactivation from being able to see, apply to, and work facility shifts.

"Reinstatement" is defined as a user's reactivation after deactivation to see, apply to, and work facility shifts.

"App Error" is defined as the user failing to clock-in, clock-out, or confirm a shift that they worked, resulting in manual correction by RestUp staff.

Policy

The first time a RestUp user no-shows to a facility shift, that user shall be suspended from the platform for thirty (30) days.  The second time a user no-shows to a facility shift, that user shall be deactivated from the RestUp platform.

The first time a RestUp user commits the offense of tardiness, early departure, insubordination, last minute resignation, or app error, that user shall be given a warning.   The second time a RestUp user commits the offense of tardiness, early departure, insubordination, last minute resignation, or app error, that user shall be suspended for (30) thirty days.  The third time a RestUp user commits the offense of tardiness, early departure, insubordination, last minute resignation, app error, that user shall be deactivated from the platform.    

After deactivation for six (6) months, a user may request reinstatement.  Reinstatement may be granted if (1) this is the first time the user was deactivated, (2) the user continues to meet RestUp's credentialing requirements to activate a user, and (3) the user provides adequate commitment to follow RestUp's attendance/disciplinary policy.


I am having trouble using the RestUp app. What should I do?


RestUp strives to make the RestUp app as easy as possible to use.  In fact, RestUp/MyShyft 2.0 should be launched January 2022, and RestUp/MyShyft 3.0 should be launched July/August 2022.  However, RestUp staff is unable to track and manual correct agreements and transactions that occur outside the RestUp platform.

Unfortunately, we cannot anticipate every issue or problem a user might have with using RestUp.  Therefore, if a user is unable to troubleshoot issues or continues to be unable to properly use the RestUp app to view, apply, confirm, and clock-in and out of shifts via the RestUp platform, that user will be deactivated.

A user may request reinstatement upon launch of RestUp/MyShyft 2.0 and 3.0 in order to test if that user can now successfully use RestUp. However, if that user continues to be unable to properly view, apply, confirm, and clock-in and out of shifts, that user will be deactivated.


What should I set as my hourly rate?


You can choose whatever rate you think your experience, license, and work ethic deserve.  However, keep in mind you are competeing with other health care professionals signed up with us.  Remember that we markup your rate, so be sure to factor that into your decision about your rate.

 

https://drive.google.com/uc?export=download&id=1IZ_suSGhMRAo1Oa8ACJKUpReUWXsE7Q2

 

https://drive.google.com/uc?export=download&id=1gdlz-V5hpc8coKpUNNCQlSUbq9j_orYC

 

Here is a chart showing our current aveage and median rates by license (updated as of November 23, 2021):

 
License Categories Median Hourly Rate Number of Users
HHA $25.00 77
CNA $30.00 755
QMA $35.00 276
LPN $54.00 307
RN $60.00 74
TOTAL:   1,489

 


How do I sign up to work as a Caregiver?


Here is a brief video showing the sign-up process via the app.  You must sign-up via the app in order to become a caregiver with RestUp.

FACILITY SHIFTS

There are some additional requirements in order to be credentialed for work in health care facilities.

  • GOVERNMENT-ISSUED IDENTIFICATION CHECK

Be sure to have a valid, current, government issued ID for us to verify age and identity. 

  • LICENSE/CERTIFICATION/ABUSE FINDINGS CHECK

Must have verifiable name and professional license number that match via state's website.  Must have active license, with no abuse findings, nor any restriction on license.

  • LEIE CHECK

Must not be listed on List of Excluded Individuals & Entities via U.S. Dept. of HHS.

  • VALID TB TEST

Upload a qualifying TB test (Skin Test or Blood Test) to ensure documented negative in past 12 months.

If no documented negative within past 12 months, please obtain a valid 2-step test and upload to your app profile.

Here is a list of qualifying tests:

o   Mantoux tuberculin skin test (TST) or,

o   IGRAs:

QuantiFERON-TB Gold In-Tube (QFT-GIT)®

QuantiFERON Gold Plus

T-Spot.TB®

  • REFERENCE CHECKS

Ensure that you include in your RestUp app profile two (2) references with valid email addresses to receive automated reference check requests.

  • SCREENING QUESTIONNAIRE

We have created a questionnaire for you to tell us why you signed up as a caregiver and what you want out of RestUp.  Please complete our health care profesional screening questionnaire.

PROFESSIONAL CAREGIVER QUESTIONNAIRE

  • INITIAL FACILITY/COMPANY ORIENTATION

Before working your first facility shift, you must complete a one-time-only, facility-specific orientation and return your signed acknowledgement form via our e-signature software.

 


I am scared to work my first facility shift. How do I pick up facility shifts on RestUp?


Here is a brief video showing you how to pick up a shift. 

WARNING:  Do not apply to work shifts unless you know you can work that day.  You will be deactivated and banned from the app, if you do not show up to work.


How do I get clients?


You do not need to do anything.  You will receive a pop-up push notification when a shift is available in your area.  You do not need to check into the app or keep the app open in order to receive these alerts. 


Why is the map empty?


There are often no care requests on the map since they get picked up so quickly by fellow caregivers.

When care requests are made, they are sent to all nearby caregivers who quickly apply and get selected to work the shift.  Since this process happens quickly, the care requests are then quickly removed from the map. 


When and how do I get paid?


RestUp uses Stripe for processing payments made by the families and businesses using the app, as well as to provide you direct deposit of your money.  You can enter your bank information in the app for direct deposit of your money.  Go to the left side menu, then towards the bottom find "Add/Update Direct Deposit" and add your bank information.

You should be paid within 2-4 business days, depending on weekends and holidays.

 

https://drive.google.com/uc?export=download&id=1LFGK4kD8c8IB-d_VGmEaiL7X_-Pqbtd0

 

IMG_6444


Am I an employee of RestUp?


No. You are an independent contractor. Therefore, think of yourself as a small business. Take pride in your profile, video introduction, and any other opportunities to set yourself apart from your competition.

Additionally, be sure to keep track of your driving miles, as this may be tax deductible each year. And lastly, since you are an independent contractor and therefore are your own business, RestUp is not withholding taxes nor providing any other benefits that come along with being an employee. You will want to be sure to set aside money for taxes each year.  The minimum amount you should be setting aside is 15.3% for FICA taxes.  You should also consider purchasing liability insurance. 


Why are you asking for my ID and Social Security number?


RestUp uses Checkr background checks in order to conduct background checks, and we utilize a payroll processing service to file 1099s to ensure compliance with the U.S. tax code. Each of these trusted companies requires this information.


Why are you asking access to my Facebook and LinkedIn page?


First, RestUp does not post anything to your Facebook or LinkedIn page, nor do we collect or share any data from those page.  We are merely using Facebook and LinkedIn as another verification of your identity as well as providing another layer of trust for the Careseekers.

 


You ask me for really sensitive data, such as my social and bank information. I’m not comfortable with putting that information online. How can you help me feel more comfortable?


We understand your concerns in putting personal information on an app. However, to be considered for our platform, you must electronically provide all information and documentation for the background check before being approved for use. If you have any concerns about RestUp, please check out the security information at Amazon AWS (where your data is stored), Checkr (background checks), and Stripe (bank deposits and payment processing) to assure you of the security measures we take.


Why are you asking for a link to YouTube™ or other video hosting website?


RestUp encourages its Caregivers to record a short introductory video using your smart phone. You will simply upload the video to YouTube™ and then provide the link for your profile.


If I’m still having issues, who can I contact?


Please send an email to info@restup.today or text us at 1-317-983-1222 for further assistance.


I forgot my password? How do I reset it?


Got to www.restup.today and put in your phone number/username and click the url next to “Forgot your password?”


RestUp is requesting information regarding liability insurance. What is this?


Since you are an independent contractor, you should carry insurance for yourself in case you are sued by a Careseeker. The link provided takes you to an insurance company that provides affordable insurance for yourself. Individual liability insurance is recommended for every Caregiver. 

https://www.cmfgroup.com/professional-liability-insurance/caregiver-companion-insurance/


I have a complaint about a RestUp Caregiver, where can I file this complaint?



I have an issue with a RestUp Caregiver's time-clock and would like to verify hours. Where can I do this?



Why should I use RestUp?


RestUp helps you easily find caregivers that match your specific needs and budget. RestUp provides convenient, on-demand caregivers that also save families money.  We attract highest quality caregivers by ensuring most of the earnings go to the caregiver.

Caregivers on RestUp have passed background checks, virtual interviews, and in some circumstances even obtained their own liability insurance.  Additionally, Caregivers on RestUp provide assurance of their ability to deliver quality care through professional licenses, client reviews and ratings, and providing access to their social media profiles via “Trust Badges.”


How much does it cost to use RestUp?


RestUp provides a free platform for families and businesses to easily find caregivers who are available now to assist them.  Each Caregiver sets his or her own hourly rate. It is free for Careseekers to download and select a Caregiver. You only pay when you use the service.

When you hire a Caregiver through RestUp, you are charged the Caregiver’s hourly rate upon conclusion of the service. The Caregiver pays a Service or Referral Fee. This fee gives us the ability to cover insurance, background checks, and payroll processing.

 

Lucy_s_Profile


Do I have to deal with withholding taxes if I hire a RestUp caregiver?


Possibly. You should discuss this issue with a CPA or other tax professional. However, RestUp treats each caregiver as an independent contractor, and its third-party payroll processing company will be making a report to the IRS as well.  Therefore, be sure when you talk to your CPA or other tax professional that they understand that RestUp sends a 1099 to each caregiver for their total fees earned caring for seniors on RestUp.


Who sets the hourly rates for the caregivers?


Caregivers set their own hourly rate. They determine their hourly rate based on their experience, certifications, and education. Once you have hired a caregiver, they will head to your location. A time-clock is built into the app that may only be initiated when the caregiver is within 50 meters of your home.  Upon leaving your home, the Caregiver will receive a reminder to clock out, should they forget to clock out on their own.  If there is any dispute, at the discretion of RestUp, we will certainly refund any unearned fee. 


Are the caregivers on RestUp insured?


Each caregiver is encouraged to maintain individual liability insurance as a home health aide at a minimum of $100,000 per incident. Additional, RestUp maintains professional liability insurance of $2,000,000 aggregate and $1,000,000 per occurrence.


What is RestUp?


RestUp is an easy-to-use, convenient, and efficient website and application that connects professional caregivers to families needing care and businesses needing caregivers.


Have your caregivers received background checks?


Each working caregiver is screened through the service, Checkr, an online background check service.


How should I use RestUp?


Most people use RestUp for emergency, respite, or supplemental care.  If you are a family caregiver, RestUp can provide you access to affordable caregivers on-demand. Our caregivers can help watch a loved one while you shop or just take a break.

If you are a hospital, facility, or agency, you can use RestUp caregivers to supplement your services or fill in for your caregivers in a crisis.  You can also use our caregivers as a one-on-one sitting service for patients who need personal attention due to unsocial or unruly behavior or a tendancy to wander.


Will I ever have to pay the caregiver directly?


No, RestUp will take care of all payments.  The Caregiver will clock-in and clock-out during the care visit.  This time-clock will automatically charge the Caregiver's hourly rate to your credit card.  Be sure to enter your credit card information so that your payment will be processed in a timely fashion.

 

IMG_4699


How do I make payments?


Payments are made through the RestUp app using the payment service Stripe. After the caregiver clocks out, the payment is charged to your credit or debit card, and you are sent an electronic invoice.

 

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How do I send a care request to a RestUp caregiver?


Step One:

Create a profile for your family or friend who needs care.

Step Two:

Create the care request for the day you need help or (for multiple days) the first day you want services to start.

https://image.ibb.co/dKcWNc/Screenshot_20180224_184459.jpg https://image.ibb.co/gNxboH/Screenshot_20180224_183510.jpg

 


How do I sign up? How do I hire a Caregiver?


It is easy to hire a Caregiver.  All you need to do is sign-up via the RestUp app.   Then, create a profile for your loved one that needs care. 

Lastly, you'll create your first care request, entering the date you want services to start and instructions for the Caregiver.  You will probably have several Caregivers who will respond, and you then choose which Caregiver to hire by clicking on the "Hire" button.

If you need help for more than one day, you can simply create a care request for the first day want services to start, and then after choosing a Caregiver, they can clock-in and out within that same care request over and over again.  You can use the app to chat with them to discuss additional shifts.